Being available by phone and managing calls are basic functions that need to be accessible in a user-friendly and reliable manner.
Consistent UX on all platforms with pascom
A fully-fledged client is also available for mobile phones, mobile first instead of second class citizen. The desktop client for Linux, Mac and Windows offers access to all functions.
Extensive pascom programming interface (API)
The powerful and well-documented RESTful API enables individually tailored integrations (e.g. connections to your self-developed software).
Even if other communication tools such as chats and video conferences are at the forefront in your internal communication, phone calls remain an important channel of communication, above all when connecting with customers.
Especially when it comes to offering end customer support at your company, telephony must be supported with effective solutions. CTI (Computer Telephony Integration) and VoIP (Voice over Internet Protocol) are indispensable technologies here, as is the connection to ticket systems or the like.
CTI allows for seamless integration of PBX into your work environment, enabling features such as call management, call logging, and screen pops on incoming calls. VoIP, on the other hand, is a technology that enables voice communication using network and Internet technologies.
Let’s talk about your requirements
After many years and a wide range of supported solutions, we at foundata have come to the conclusion that pascom is the ideal CTI, VoIP, PBX and cloud phone system for your company and team:
- Overview of pascom features and functions
- pascom user guide and documentation
- Programming interface / pascom API documentation
You can rely on us as your pascom partner and system integrator. With pascom, we have always been able to map all of our customers’ requirements, including
- IVR voice menus with PIN entry (e.g. to offer special support hotlines for customers only after entering a PIN)
- Connecting to ticket systems via API or webhooks1 (e.g. Zammad)
- Extensive reporting on conversations held for billing purposes (e.g. often important for law firms).
When it comes to mobile communications in general and “mobile data providers”, we rely on the services of Deutsche Telekom (formerly T-Mobile), as they usually offer the best mobile network in Germany. We would be happy to advise you on suitable rates, additional options such as MultiSIM, static IPs (in mobile communications via IPv6) and general contract design.